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For many brands Social Media seems to be the place where they can ‘fix’ what’s wrong with their customer service. However, if you look at the numbers, that might not be all together true. At least when it comes to getting it right…

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Post from Bas van den Beld on State of Digital
Social Media and Customer Service: Not as Easy as it Looks

Source: http://www.stateofdigital.com/social-media-customer-service/

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Author: Confluence Social Marketing

A Confluence is the meeting of multiple rivers that when combined, form a new name. This is our marketing concept. We at Confluence Social Marketing strive to make all aspects of Social and Mobile marketing work together as a unified force. By thinking and planning intelligently, the results will be measurable and cost-effective.

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